Help and Support
FREE USPS or UPS to all mainland U.S. locations on orders over $50!
For U.S. Domestic Orders: There will be a charge of $8.99 for orders $49 and under. We are located near the East Coast, so all orders to the East Coast, south, and midwest are typically a 2 day delivery, the west coast is typically a 3 day delivery. Please use our Contact Us link if you have questions about expedited shipping or if your decal never arrived.
For Alaska and Hawaii: A flat rate of $19.99 will be charged.
While we are confident that you will absolutely love our vinyl decal products, we understand that sometimes accidents happen. Our goal is to make this process as easy as possible for you!
We pride ourselves on the quality of our products and packaging, so if you receive a decal from us which is damaged we will replace it free of charge and without delay. Please take a photo showing the damage and contact us immediately. If we require you to return the decal to us, we will pay the cost of the return.
Cancellations And Changes
As our decals are made to order and produced on demand, any changes (including decal, color selection and size) once your order has been placed need to be made immediately by contacting us. If the order is already in production, we are unable to make any changes or refunds. Up and until your order has been dispatched, we can update your email and shipping address if required. Requests for address changes need to be made as soon as you can.
Change Of Mind
We produce to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size or color choice. We recommend purchasing a Sample Kit which will provide 5 sample colors and a sample decal to practice with. This ensures you get the correct color(s) and that the decal adheres to the surface.
WALLTAT is not responsible for misapplication, substrate adhering issues or damages caused during installation. If you are not comfortable installing, we recommend hiring a professional painter or wallpaper hanger that is familiar with wall decals.
Feel free to ask us for advice throughout your purchasing or installing journey. You can leave us a message at 888-925-5828 or email us at [email protected] and we will contact you for next steps.
Background Color of the Wall Decal
Our Wall Decals are intricately cut, followed by a process called weeding, where all the material in the negative space is removed by hand. There is no background on any of our decals (unless customization is requested), leaving YOUR wall surface/color to serve as the background (otherwise known as negative space) of your chosen design. We ship the cut and weeded design in the color, size and orientation that you selected. Our decals offer a clean, professional, mural-like appearance for any type of environment.
Color Samples & Test Vinyl
All computer monitors are calibrated differently, so the COLOR CHART may vary in appearance from one computer to another. Please order the $5 TEST SAMPLE KIT if your require certainty in color matching or need to test the vinyl on a questionable wall surface prior to purchase. The sample kit includes 5 colors of your choice, a sample decal and instructions to test the decal installation process and adhesion. *Please Note: All walls (including newly painted) must be washed with a damp cloth and fully dried prior to applying test samples and wall decal products.
Color, Size and Orientation Options
We offer many of our products in a number of sizes and stock vinyl colors that we have available in house. We also offer the option to “reverse” applicable decals, which means we can mirror the image for a different look or to install on the inside of glass to read on the outside of glass. However, if our stock options are not quite what you are looking for, we have a “Request Customization” button on every single one of our product pages that allows you to submit a request for resize, color, or added design. This will submit a form to our team of designers to help you with a custom design and quote of an existing product.
Can I order a smaller size wall decal than what is offered online?
You certainly can! However, each decal has fine, intricate details that if made too small, will be impossible to reproduce. But please feel free to submit your request from any of our “Request Customization” buttons or use our Contact Us page and we can assist you with further details!
Custom Wall Decals
If you cannot find the perfect WALLTAT for your project, our team will gladly create one for you from the artwork that you supply us! You can submit your request on our Design Services Page or use our Contact Us page and we can start the discussion.
Is there any additional info needed in order to get an accurate quote?
We price all our customs based on square footage, complexity of the design, and whether or not we will be required to include design time. ALL our custom orders are final sales, due to the fact that each order is made specifically for you. If you do not have access to vector files for your design, we will accept high resolution JPGS for quoting purposes. We may have to redraw your image resulting in design fees in addition to the file set up fee and product cost.
Although we have dozens of talented graphics designers working up our creations from around the world, we do not staff them on a daily basis. If you have a design in mind that you cannot find artwork for and would like our assistance in designing it for you, please use our Design Services page to contact us with a concept image similar to what you have in mind. Once you approve the quote, we will mock up a design for your approval.
Dimensions & Measuring
In order for us to maintain a consistent unit of measurement for all of our Wall Decals, we have sized each WALLTAT design in the exact layout in which they are presented online. We ask that you be sure to measure your space prior to deciding on a size, as we do not take returns for sizing errors on your part. For designs incorporating more than one element, customers can decide on how to space each element once they receive them, simply by cutting them out with household scissors and placing them where they work best. You can mimic our presentation, or place each element however and where ever you choose. Dimensions are typically based on the overall size of the image in our mock ups unless stated otherwise on the specific product page.
If you have questions about any of our sizing, please use our Contact Us page to reach out.
Lead Time & Shipping Contents
Lead Time: We offer our customers the freedom to create their own WALLTAT from a selection of 500+ designs, 35 colors, a number of sizes, and an orientation option. It is not feasible (or eco-friendly) for us to stock the thousands of combinations that are available. We are a custom, made-to-order company and we make them as you order them. We require 1-3 business days from the order date to create and inspect each of our stock orders before shipping. For any custom decals, it may take closer to 3-5 business days for production. These are a combination of machine and hand made products that take time and care. Once your order is completed and inspected, you will receive an email with a link to your tracking information via the “My Account” section of the WALLTAT website.
Shipping Contents: With your WALLTAT you will be receiving your packing slip, a sample decal for testing before you install your final product, our written installation instructions, and a wall-friendly plastic squeegee with a rubber edge for delicate installation.
Removing Wall Decals
Removing your Wall Decal: We use a high-quality, matte finish, removable adhesive vinyl for the majority of our stock images. To remove the wall decal, simply lift up an edge (fingernails or a razor blade work best) and slowly peel away from the surface. Our adhesive backed vinyl will not leave any residue behind, however the longer the image is on the surface, the more likely the adhesive is to harden. If residue remains after the vinyl decal is removed, start with the most gentle solution below and progress from there: 1) Using your fingers, rub gently to remove any residue. If that doesn’t work… 2) Mix a solution of hot water and gentle dish soap, gently clean residue off with a soft cloth. Rinse. If that doesn’t work… 3) Mix a solution of vinegar and hot water (ratio of 1 cup vinegar to 1 gallon water), spray on wall, wait, wipe with soft cloth. Rinse. If that doesn’t work… 4) Mix equal parts ammonia and water in a spray bottle, add one or two squirts of liquid dish soap and spray the adhesive with the ammonia solution, working in a small area. Rub the wall clean with a rough cloth. Repeat as needed until the adhesive is completely removed. Wipe down the wall with a cloth moistened with clear water to remove any remaining cleaner or adhesive residue on the surface NOTE – don’t let vinegar or ammonia solutions drip onto anything that it may damage (put cloth down). For our chrome and gold reflective, the adhesive material is stronger than that of the matte vinyl. Following the solutions above should work to remove any residue. For our frosted glass vinyl, we use a permanent adhesive material that may require a heat gun to remove. For additional removal instructions, please use our Contact Us page. One-Time-Use Wall Decals: Due to the intricate cuts of our stock wall decals, it is extremely difficult to salvage during the removal process and are considered a one-time-use wall decal product.
Vinyl Product Information
Stock Vinyl Colors: Removable, matte finish, one time use (NOT Reusable) 3+ years indoors, 2+ years outdoors. This vinyl is color through out, so if placed on glass, the color will be visible on both sides. Fire Rated: ASTM E 84-07 Class A Chrome and Gold Reflective: Permanent, mirror-like, foil finish, one time use (NOT Reusable) 3+ years indoors, 2+ years outdoors. This vinyl is double sided foil, so if installed on a window, it will be visible inside and out. Fire Rated: ASTM E 84-07 Class A Frosted Glass Vinyl: Permanent, semi-transparent, matte finish, one time use (NOT Reusable) 5+ years outdoors and indoors. This vinyl is not see through, but will allow some light in for privacy or a sandblasted look. Does not damage glass. Upon removal will leave adhesive residue which requires a cleaning solution to remove. Self-extinguishing ISO 3795. If you would like to see any of the technical sheets for our materials, please use our Contact Us page.
What is the average lifespan of WALLTAT Decals?
The lifespan of a WALLTAT is 3+ years indoors and 2+ outdoors for both our colored and reflective materials. For our frosted material, the life span is 5+ years indoors and outdoors. Results will vary depending on the surface material it was applied to, the weather conditions that it was applied in, the amount of direct sunlight that is applied to the decal, etc. WALLTAT products placed in direct sun, or areas with moisture/steam (not recommended) may compromise the adhesive.
How would WALLTAT Decals look if installed on glass?
All of our stock vinyl (colored, reflective, and frosted) has the same level of color on both sides. The color you see on the face is the same color on the adhesive side. It allows the color to be consistent on both the interior and exterior views of the decal when applied to glass. It is recommended that you install any wall decals on the interior side of windows and doors to maximize the lifespan of the decal.
Do WALLTAT Decals come in separate pieces that you have to install one by one?
Since each of our designs is very detailed and doesn’t come with a clear backing, your decal will be cut in individual pieces. However, you will definitely not have to apply each piece individually. Our decals are adhered to a paper backing and covered with a transfer film that is used as both a protective layer and as an installation tool. The transfer film has an adhesive of it’s own that is used to remove the entire design from the paper backing and transfer it to your wall or other installation surface with ease!
Can I install my decal right after I have finished painting?
We highly advise waiting at least 30 days before installing your decal after new paint. There is an off-gassing period that all paint must go through to fully cure and the time period may vary from 2 weeks up to 2 months. If the decal is installed right away, your decal will not adhere to the surface or begin to pull off your wall slowly.
Can I install my decal on a textured surface?
Our decals are intended for smooth surfaces mostly, however if the wall or surface is lightly textured, we suggest using a soft cloth or sponge to push the vinyl into the grooves. We advise using the sample decal first to test on your surface if you’re concerned about it working. Any unfinished, dusty, fabric textures will most likely not be a proper installation surface.
What wall conditions are suitable for my Wall Decal and will it stick?
Almost anywhere that is smooth and oil-free! Smooth drywall, ceilings, finely finished wood, laminates, polished sealed concrete, smooth metal, exterior of glass shower enclosures, interior and exterior windows, flat panel doors, mirrors, fan blades, cabinetry, smooth tile, plastics, refrigerators, dishwashers, washers, dryers, porcelain, and many more! WALLTAT does not guarantee the success of WALLTAT products directly exposed to moisture/steam for an extended period of time. WALLTAT cannot be held responsible for misapplication, substrate adhering issues or damages caused during installation. WALLTATs will not adhere to wet or moist surfaces.
What wall textures are suitable for my Wall Decal and will it stick?
If you are applying your WALLTAT to any texture greater than an orange skin (standard drywall finish), we suggest that you first look into receiving a couple samples of our vinyl first. Surface stippling or imperfections caused by faux finished paint applications may not allow the WALLTAT products to adhere properly and can sometimes create punctures in the vinyl. Typically our decals can still be applied to lightly textured surfaces, however we would suggest using a soft cloth to push the decal into the dips and grooves in your surface.
What wall paints are suitable for my Wall Decal and will it stick?
Dry, smooth surfaces of an eggshell, semi-gloss or glossy painted surface is recommended for best results. Decals may adhere to flat painted surfaces, however we do recommend getting a sample or two to test on any flat paint prior to purchase. New paint must be dry for at the very least 30 days prior to installation. There are several additives in paint products today that are designed to not allow other objects to stick to the wall. Paint products that are low VOC, or are stain resistant or mildew resistant will not allow any sort of adhesive material to stick to the surface. Please make sure your paint isn’t this type of paint before buying a decal.
Wall Decals to Wall Stickers Comparison
WALLTAT only sells Wall Decals, which are very different than Wall Stickers. Wall Decals are made with color vinyl that is intricately cut on a machine and all negative areas of the design are removed (by hand), leaving only the design itself to be installed. Wall Sticker designs are printed on clear vinyl that are only cut around the perimeter. This leaves a visible clear background in between the design elements that holds the sticker together. Wall Decals do not have this clear background which allows your wall color to serve as the background giving a clean, professional mural-like effect. For this reason, Wall Decals are not reusable, they are too intricate to try and salvage when removed from the wall or surface. Since Wall Stickers have a clear background, most are reusable but they will not offer a clear appearance to the background wall surface.
Inspect your installation surface and correct any unsightly blemishes. WALLTAT decals are made of a thin, flexible vinyl that will take on the texture of your wall or surface (especially the reflective vinyl). Major imperfections may puncture the vinyl during installation.
The recommended wall texture for successful decal application and adhesion is SMOOTH properly primed, painted and cured drywall that has little or no surface variation. Glass, smooth metal, plastic, laminate, porcelain and other non-porous substrates are also acceptable.
Newly painted surfaces should dry for at least 30 days prior to installation. If paint is not completely dry, WALLTAT decals may not adhere properly, or may lift paint off the wall when you decide to remove it.
WALLTAT decals will NOT adhere to textured surfaces such as rough drywall, stucco, plaster or faux finishes. They will NOT adhere to oil-based paints, paints which are low VOC or are stain resistant or mildew resistant, wet surfaces or fibrous materials such as fabric or canvas. Direct sunlight or moisture may loosen the adhesive over time and compromise the product.
WALLTAT is not responsible for misapplication, substrate adhering issues or damages caused during installation. If you are not comfortable with installation, we recommend purchasing a Sample Decal Kit ($5 with a $5 coupon on your decal purchase) to test the color and compatibility of the vinyl with your surface, and/or if necessary, hiring a professional painter or wallpaper hanger that is familiar with wall decals.
USE & REMOVAL
Our wall decal designs have intricate cuts making it extremely difficult to salvage during the removal process. Therefore, these are considered a one-time-use product.
WALLTAT decals are temporary and will last 2-3 years, or much longer if taken care of. To remove the decal lift up an edge with a fingernail and slowly peel away from the surface. See FAQs related to removal for further details.
Getting Started: You will need masking or painters tape, a measuring tool such as ruler or level, squeegee (included), scissors, friend (recommended). CLEAN AND DRY THE SURFACE where you will be applying your WALLTAT (even for new or recently painted walls). Make sure it is smooth, dry and free of debris.
1 Unroll your WALLTAT (leaving both coatings on) and lay it out on a clean flat surface with the WALLTAT facing upward. Larger sizes and multi-colored designs are created in multiple parts. Some parts have match points to guide proper positioning. (Match points are in the shapes of stars, circles, squares, rectangles, targets, etc.).
2 If your design is only one piece skip to step 3. For designs in multiple parts, identify match points by overlapping each part to review how they fit together. If needed, refer to the website to view a picture of your design as a guide. Cut individual elements as needed, be sure to leave match points to corresponding parts. (You will install the match points with the rest of the design and remove them at the end).
3 Leaving both coatings on, pre-hang the WALLTAT in the desired location with masking or painters tape. Adjust as needed. Use the tape again to mark the surface at corners and areas around the perimeter of the WALLTAT. Remove the WALLTAT leaving the corner and perimeter tape markings behind.
4 Prepare WALLTAT on a clean flat surface. Your goal is to release the WALLTAT from the paper backing. It is best to begin with an end that has the least amount of detail. Lift and fold back the paper backing by slowly pulling back at surface level. Constantly preview the WALLTAT to ensure it is releasing from the paper. If necessary, rub the paper backing or use your fingernail to release stubborn areas and smooth them to the clear coat.
5 After the paper backing is completely removed, position your WALLTAT within your tape markings. (Hint: The clear transfer coating tends to have static and is more manageable with two people holding each end). Firmly squeegee the WALLTAT to the surface working outward. SLOWLY peel off the clear transfer coating, leaving the WALLTAT behind. Repeat STEP 5 and STEP 6 for designs with multiple parts.
6 Perform a close-up preview of your WALLTAT. Remove match points as needed. If you see air-pockets, lift up edges to release the air or use a pin to pop the bubbles and then smooth down with your finger.
Wall decals are made of high-quality, thin, flexible self-adhesive vinyl to blend with the surface they are used on. The decals arrive ready to install between a paper backing and a clear transfer film used during install. The thin vinyl enables it to be trimmed with a sharp knife or scissors to further customize it’s look during install and match it to surface features.
The self-adhesive vinyl we use will adhere to a wide range of smooth surfaces such as walls, glass, furniture, appliances and more. If you have questions material samples should be ordered to check suitability. The vinyl material will last many years depending on location and care, however the material is always removable at a future time as required. Some cleaning may be required after removal depending on length of time of installation and the surface. While removable the vinyl material is not intended to be reusable.
WALLTAT uses three types of material for different surface effects. A high-quality matte finish vinyl to give a custom painted look with color throughout (e.g., the color will be seen on either side of a glass install). We also have frosted translucent vinyl that simulates etched glass, primarily for windows, doors, skylights, exterior shower enclosures and mirrors. Lastly, we have a special material that simulates a chrome or gold finish, this is reflective but not intended to be mirror like.
Further details, material data sheets and fire ratings can be provided upon request.